Account Management · London · Hybrid

Onboarding Account Executive

We usually respond within two weeks

At Bridebook, we're digitising the wedding industry! Join us in transforming the wedding planning experience for engaged couples around the world.

Who is Bridebook anyway? 💙

Bridebook is a SaaS and Marketplace scale-up business revolutionising the wedding industry. We are proud to be the UK’s number one wedding planning app and the ONLY global provider! Our mission is to make the wedding planning journey as happy as possible for engaged couples everywhere.

With over 90% of the world’s 7.5bn population expected to get married in their lifetime, the wedding industry is massive. It is 50% larger than the global taxi and food delivery markets combined, yet it sadly lags in digitalisation and lacks solutions for the modern-day needs of both couples and businesses.

So here’s Bridebook, set to disrupt the wedding industry 🎉

Our innovative platform is designed to make wedding planning effortless and stress-free. From personalised wedding checklists, budget management tools, a vast selection of venues and suppliers, and endless inspiration – couples can access it all at their fingertips. After recently becoming the first app of its kind to launch globally, Bridebook now enables couples to plan destination weddings anywhere in the world. This exciting expansion makes it a truly fantastic time to join us on our journey!

Our team is made up of talented creative, analytical, and tech-focused minds! We’ve collaborated with some fantastic partners including the Natural History Museum, Hilton, the Ritz, Etsy and Jimmy Choo, and have been featured 12 times on the App Store as well as being rated the number 1 app by Apple. Our investors are well known for supporting some previous successful unicorns such as Airbnb, Pinterest, Skyscanner and Tesla.

What will I be doing? 👩‍💻👨‍💻

As an Onboarding Account Executive, you’ll play a key role in helping new partners realise value from Bridebook quickly and confidently. You’ll guide new paying partners through a seamless onboarding journey, ensuring early adoption, activation, and a successful transition into long-term account management.

Specific responsibilities will include:

Partner Onboarding & Activation

Running structured onboarding calls and defining success criteria for new partners
Managing onboarding plans and guiding partners through profile setup and platform configuration
Coaching partners on core product features and best practices to accelerate time-to-value
Supporting partners in launching successful listings and driving early adoption of key features

Enablement & Training

Delivering tailored onboarding and account review sessions using CRM insights and performance data
Creating onboarding resources including guides, checklists and Loom videos to reinforce best practices
Monitoring feature adoption and proactively engaging partners where usage drops or additional support is needed

Project Coordination & Quality

Collaborating closely with Sales and Growth Account Managers to ensure smooth handovers
Maintaining accurate CRM records, onboarding tasks and partner updates
Managing onboarding timelines and SLAs, proactively identifying risks and implementing solutions
Contributing ideas to improve onboarding playbooks, workflows and processes

Insights & Continuous Improvement

Analysing onboarding and activation metrics to identify trends, friction points and opportunities for improvement
Gathering partner feedback and helping shape process and product enhancements
Sharing onboarding insights cross-functionally to improve commercial messaging and partner experience

We’re looking for someone who: 🧠💚

Has experience in account management, onboarding, customer success or a client-facing SaaS role
Is an organised multitasker with strong attention to detail and excellent follow-through
Is a confident communicator who builds trust and relationships quickly
Enjoys helping customers succeed and creating a positive customer experience
Is data-informed and comfortable using CRM systems and reporting tools to drive recommendations
Thrives in a fast-paced environment and stays calm under pressure
Demonstrates initiative, problem-solving skills and a continuous improvement mindset
Collaborates effectively across teams and enjoys sharing knowledge with others
Embodies Bridebook’s values and contributes positively to team culture
Is excited by the opportunity to help modernise the wedding industry

What if you’re a partial fit? 🌱

We love hearing from anyone who is enthusiastic about changing the wedding industry and welcome candidates with different backgrounds and experiences! We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn’t exactly match this job description.

Benefits 💰

25 days of annual leave, with an extra day every year after three years (up to 30 days)
Hybrid Working, we’d love to see you in twice a week, but you are free to come in more often if you’d like
£500 per year Learning and Development budget
Enhanced Family-Friendly Policies
Cycle to Work Scheme
One month fully paid Sabbatical Leave after five years in BB
2 weeks Working From Anywhere per year
Wedding Leave (5 days paid)
Half-Day Wedding Anniversary Leave
Financial Wellbeing Sessions
An accessible, beautiful and dog-friendly office, with weekly breakfasts, communal lunches, alongside free snacks and more
Yearly BB Summit and quarterly events to celebrate milestones!

Location 🌍

London, Hammersmith (working hybrid, minimum 2 days a week)

Our Values 🙌

One Team: Together we are better.
Keep Accelerating: We work smart.
Create Joy: We celebrate going above and beyond.

Equal employment opportunity 🌈

Research shows that women, neurodiverse individuals, and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! At Bridebook we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

So what’s next? 🕓

You’ll hear from our team within 2 weeks regarding your application. We believe in efficient and meaningful conversations, so you’ll be happy to hear there isn’t a whopping 7 stage process!

That’s all for now — see you on the dancefloor! 🕺💃